It's a Broker Thing
It’s a Broker Thing brings you real broker conversations, the kind that happen when you’re talking shop with someone who understands the pace, the pressure and the unexpected moments that come with the job.
Each episode shares stories, insights and practical ideas from people who’ve genuinely lived broking, with honest chat and a few laughs along the way.
This podcast is for general education only and isn’t financial, legal, or tax advice. The guests’ views are their own. Bluestone accepts no liability for errors or how you use this information.
It's a Broker Thing
1. Let's Talk Relationships: How to Build Trust that Sticks – with guest, Blake Buchanan from SFG
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
When the market turns tough, brokers often find themselves serving the ultimate sh*t sandwich; the delicate balancing act of delivering bad news while keeping client trust intact. So, how do you stay honest, empathetic, and still protect relationships? In this episode, we unpack how brokers can support clients, manage emotions, and remain the steady hand guiding Australians through their biggest financial decision.
Blake Buchannan from SFG joins host Tony MacRae to explore the lost art of communication, and how turning “soft skills” into strategic skills can set brokers apart. From active listening to delivering a quick, respectful no, Blake shares practical ways brokers can turn even a decline into a positive next step for clients.
Blake also opens up about the pitfalls of his own property journey, and why, even in an AI‑driven world, nothing replaces genuine human connection and personalised service.
Tune in for real talk, practical tips, and a fresh perspective.